FTC Compliant Sales Flow
A redesign that implements regulatory compliance, sales enablement, and an improved user experience
Next Gen Store Portal
An enterprise portal used by over 700 retail locations.
Core functions include: appointment scheduling, diagnostics, repair tracking, inventory, and payment workflows.
Authentication & Security Experience
A login application that conveys high-stakes UX thinking, security, and inclusive design
Content design, Analytics Research, Prototype Design, UI, UX
Sales Platform Tool
A flexible sales tool that eliminated redundant work and simplified offer creation
Content designs, Usability Testing, Research, Prototype Design, UI, UX
ETA Application
A Usability and Research Case Study for a mail delivery logistics application
Interaction Design, Product Design, UI/UX, Usability
FLAPS Application
A study of Accessibility in an Enterprise Flight Logistics Application
Accessibility, Usability Testing, Research, Interaction, Prototype Design, UI, UX
Growth Management Application
An overhaul of a database application for the U.S. Postal system.
Interaction Design, UI/UX, Research Planning, Usability Testing
Metrics Reporting Tool
An internal process solution for Automation and Efficiency
Protoyping, Service blueprinting, Metrics Reporting, API Integration