FTC Compliant Sales Flow
A user flow redesign that implemets regulatory compliance, sales enablement, and an improved user experience
Next Gen Store Portal
An enterprise portal used daily by over 700 retail locations. Core functions include: appointment scheduling, diagnostics, repair tracking, inventory, and payment workflows.
UX / UI Design, Discovery Research, Prototyping, Usability Testing, User Interviews
Authentication & Security Experience
A login application that conveys high-stakes UX thinking, security, and inclusive design behind a simplified interface.
Content design, Analytics Research, Prototype Design, UI, UX
Sales Platform Tool
A flexible sales tool that eliminated redundant work across teams and simplified offer creation
Content designs, Usability Testing, Research, Prototype Design, UI, UX
ETA Application
A Usability and Research Case Study for a logistics application managing mail delivery operations
Interaction Design, Product Design, UI/UX, Usability
FLAPS Application
A study of Accessibility in an Enterprise Flight Logistics Application that monitors airline mail delivery
Accessibility, Usability Testing, Research, Interaction, Prototype Design, UI, UX
Growth Management Application
Product Design with a Focus for usability and efficiency for an internal enterprise application that manages the address database for the U.S. Postal system.
Interaction Design, UI/UX, Research Planning, Usability Testing
Metrics Reporting Tool
An internal process solution for Automation and Efficiency
Protoyping, Service blueprinting, Metrics Reporting, API Integration