Next Gen Store Portal (Asurion + uBreakiFix)
As a lead designer, I contributed to the evolution of an enterprise portal used daily by franchise and corporate-owned retail repair locations. The platform supports core store functions like appointment scheduling, diagnostics, repair tracking, inventory, and payment workflows. My focus was on simplifying complex transactions and ensuring compliance with regulatory and operational requirements — all while supporting fast-paced, high-volume environments.
Key Features I Delivered:
• Designed FTC-compliant flows to ensure customers complete required consent actions before purchasing regulated services
• Improved the split payment process to reduce checkout time and increase flexibility for in-store agents
• Led discovery and research to inform B2B invoicing capabilities for enterprise clients
• Refined the refunds experience to reduce agent error and streamline resolution for customers
Subscription Sales Flow Redesign for FTC Regulations
Employee Portal Research and Audit
UX Design Split Payment Transactions
